Notations Based on the Specified Commercial Transaction Act
| Vendor | transcosmos inc. |
|
Address |
1-2-20 Higashi, Shibuya, Tokyo, 150-0011, Japan Shibuya First Tower |
|
Representative |
Masataka Okuda |
| Operations Manager at Headquarters | Eijirou Yamashita |
| Contact / Website | http://www.trans-cosmos.co.jp |
| Contact | support@pearlabyss-store.com |
|
*Customer support is available on weekdays from 10:00 to 12:00 and 13:00 to 17:00 (except during the New Year holiday) *If you would like to contact us by phone, please email us, and we will provide our phone number. |
|
| Price range | 500 yen (excluding tax) ～ 20,000 yen (excluding tax) |
| Shipping time/procedure | ■Shipping time |
| ◇Standard orders: Once shipped, your order will arrive within 2 to 7 business days (excluding certain areas） | |
| *Please note that the shipping time may vary depending on factors such as weather, shipping destinations, shipping procedures, etc. | |
| ◇Pre-orders: Once the shipping date is confirmed, we will notify you via email and on our website. | |
| ■Shipping procedure | |
| Shipping is processed from the NEOlogi Center | |
| Payment date/ Payment methods | *Payment methods: |
|
Credit cards, PayPal, Alipay, AlipayHK, WeChat Pay, Smartphone payments (using QR codes), and Rakuten Pay. Convenience store payments are also available if you purchase while in Japan (Convenience store payment is also available if you purchase while in Japan). |
|
| *Due date | |
| Please contact your payment service provider. | |
| *Additional fees beyond the product price | |
| Shipping fees | |
| Consumption tax (depending on your shipping address) | |
| Other taxes (for purchases made from outside Japan) | |
| Conditions for returning products/ Return deadlines/Liability for reshipping costs | *Returns and exchanges |
| If you receive the wrong product or if it is damaged or defective, we will send you a replacement. Please contact us within 8 days of receiving the package. | |
| Once we receive the returned package, we will proceed with the reshipment. | |
| We will cover the cost of reshipping replacements. | |
| Please note that there may be a delay if a replacement is out of stock. | |
| However, products that you have broken or lost are not eligible for this replacement policy. | |
| Please note that we cannot accept returns for products that do not meet the conditions mentioned above. |